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Customer Service

Customer Service

Shipping & Delivery
All shipments will be dispatched directly from our Sydney Warehouse. We are Australian company, please differentiate us from those internatoinal sellers. All shipment will be posted within 1 business day after the payment. Invoice from Ausdepot.com.au will be enclosed inside the parcel. All shipments come with tracking number and you will be able to track the delivery online. It is important to note that Ausdepot.com.au is not responsible for any custom tax incurred in the destination countries.
For more delivery information please visit Delivery Information Page
Privacy & Security
JAKARANDA INTERNATIONAL PTY. LTD. ('Ausdepot.com.au') respects the privacy of individuals by treating all personal information as confidential and by handling it in accordance with the Privacy Act 1988 and the National Privacy Principles. We respect your right to privacy and understand the need to protect your personal information.
This Privacy Policy sets out how we manage your personal information that we collect about you. It also describes, in general terms, the types of personal information we hold, for what purposes and also sets out how that information is collected, used, stored and disclosed by Ausdepot.com.au. Please read this privacy policy before using the website at www.Ausdepot.com.au.com.au (the "website") or submitting any personal information. By using the website, you are accepting the practices described in this privacy policy. You are encouraged to review the privacy policy whenever you visit the website to make sure that you understand how any personal information you provide will be used.
The website is ssl 128 bits encrypted. All the checkout and payment pages have been encrypted so that the information you typed in will not be viewed by other third parties. We do not store your credit card information in our websites. The credit card information you provided will be passed to the bank directly.
For more information about the privacy police please visit Privacy Police Page.
Returns & Replacements
Ausdepot.com.au provides 14 days money back guarantee* for all the products we sell. If you change your mind we will be glad to issue you a store credit equals to the value of the purchased goods less the postage.
If you are not happy about the product due to quality reasons, please return the product for a refund, provided that the product has all its initial packaging intact. Please noted the postage will not be refunded in any cases. For the wrong size products, we will ship out the replacement products at your cost, so please consult us about the size before purchase. We are available online or by email most of the time.
Ordering
Please make sure you fill out the correct information during the checkout process. We will not be liable for any loss if the delivery address is incorrect. We also recommend you register an account when ordering so it will be easier to track the order later on. All the information you typed in during ordering will not be shared to anyone and the pages are all encrypted, your information will not be viewed by any third party.
Payment, Pricing & Promotions
All the prices listed in our website are in Australian dollars. We cannot guarantee that you will receive the sales price once the sale has finished. You are welcome to check with our staffs by chating with us online or by email. We are happy to do price match to any websites/ sellers in Australia. We may not be able to price match with any websites or sellers from overseas due to the fact that we are an Australian business and have to pay for the cost of business running in Austrlia and follow the tax rules in Australia. Some promotion product do not come with money back guarantee due to the low price we are selling them at.
Viewing Orders
The easier way to view your order is to login to your account and check the order status. Once you login to your account, the order status will be displayed in the top of the page. When the status is complete, the shipment has been dispatched. You will be able to see the tracking number under the tab: tracking information. Once we start work on your order, the status will show processing. If you just make the order, or the funds have not received, your order will show pending.
Updating Account Information
Please update your account information regularly to ensure an easy contact and correct shipping address for your next purchase. Ausdepot will not be liable for any loss caused by wrong address or wrong contact info left by customers.